When you place an order with Spot On Tooling Supplies, we will send you an e-mail confirming receipt of your order and a link to the details of your order. We will send you another e-mail confirming processing and dispatch of your order. Any items not confirmed on the consignment will not be backordered therefore will not be a part of the consignment dispatched.
Please note that dispatch estimates are just that. As we process your order, we will inform you by e-mail if any products you have ordered are unavailable. We will endeavour to send you the total of your order when possible.
If for any reason the product we have sent you doesn't arrive, and we have received payment in full, we will send a replacement consignment at no cost to the customer, if we are advised of the problem within 14 days after despatch.
All processing of credit card transactions is handled on a separate secure site through the Bank of Queensland. We do not collect or store any credit card details. Any such details received from the customer will be deleted and/or destroyed immediately after the sale transaction is completed. During sales processing, the information is handled off-line and is not subject to third party access.
We reserve the right to make changes to our web site, pricing and sales terms at any time.
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